Network and infrastructure
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Reflecting on 50 years of IT at Microsoft: Five key lessons and insights on the future
As Microsoft celebrates its 50th anniversary, it’s a fitting time to reflect on the transformative journey of Microsoft Digital, our team that’s been responsible for powering, protecting, and transforming the digital employee experience across devices, applications, and hybrid infrastructure at…
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Boosting network performance at Microsoft with real-time telemetry and performance visualization
For the network engineers who keep Microsoft connected across thousands of devices at more than 800 sites around the world, time is always of the essence. They need to monitor network performance, identify outages, and keep devices running smoothly. Otherwise,…
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Running our customer service and support contact centers on Microsoft Azure
This story reflects updated guidance from Microsoft Digital—it was first published in July 2024. Providing exemplary support is critical to how we empower our customers to achieve more with Microsoft technologies and services. We in Microsoft Digital, the company’s IT…
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Boosting our Security First Initiative at Microsoft with a transformed approach to wired network security
If you asked Sean Adams, Justin Griffin, Sajith Balan, or Shyam Sunder Gogi to provide a one-word answer that describes their current focus, you’d get the same answer: “Security.” Adams, Griffin, Balan, and Gogi are all part of a team…
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Keeping our network infrastructure healthy at Microsoft with an employee-built AI agent
Like many global companies, our network engineering environment here at Microsoft is gigantic. It spans 88 countries, more than 700 buildings, 64,000 devices, 7,500 Microsoft Azure Virtual Networks, and nearly 150 lab sites. It’s a system that serves more than…